Postage options:
Postage is set at $8.50 for registered post, regardless of how many items purchased. This is for peace of mind and guarantees you will recieve your item. For additional items, simply select combined shipping.
Shipping Info:
I send out all products via Australia Post.
I charge actual postage costs, there are no handling fees. I post Mon, Wed and Fri. Shipping times vary, please check Australia Post for this.
Payment:
I accept paypal and direct deposit as methods of payment. Once payment is recieved, items are sent next business day. Please ensure prompt payment for fast service. Items that are not paid for within 5 business days will be relisted. If something arises, please contact me and we will work something out :)
Knitted goods:
Please ensure you follow laundry directions included with your item. If in doubt, contact me. To be safe, handwash with like colours if unsure.
Dyed products:
All yarns are washed thoroughly several times after the dyeing process. Occasionally some colours in particular are reknown to bleed slightly when washed. Please take this into consideration when laundering.
Refunds:
All items are described to the best of my knowledge, and photos are taken to show this. If however you come across a fault or your product is different from what was described, please contact me to discuss this. I realise images may vary slightly on monitors. Please keep this in mind. In the event of a refund or exchange, i am unable to cover postage costs that arise due to change of mind, but will cover costs due to faults.
Seconds:
Occasionally i will list items not up to my standards as seconds. All seconds will be described accurately and therefore cannot be refunded.
